General Questions
Gifts and Subscriptions
How do I place an order?
Browse our delicious selection of cookies and cake pops, add your favorites to the cart, and proceed to checkout. Enter your shipping and payment details to complete your order.
Do you make custom orders?
Yes, we specialize in custom orders! From themed designs to personalized messages, let us know what you need, and we’ll create something delightful.
Do you offer gift options?
Absolutely! Our cookies and cake pops make perfect gifts. You can include a personalized message and even opt for gift wrapping during checkout.
Do you have gift sets?
Yes, we offer curated gift boxes with a mix of cookies, cake pops, and seasonal treats. They’re perfect for birthdays, holidays, or just because!
Can I order a subscription box?
Yes, we offer monthly subscription boxes filled with exclusive flavors and seasonal designs. Choose from 3-, 6-, or 12-month plans to enjoy fresh treats delivered to your door regularly.
Can I send a subscription box as a gift?
Of course! You can gift a subscription to a loved one by providing their shipping details during checkout.
Shipping and Delivery
Orders and Customization
How do you ensure the cookies and cake pops arrive fresh?
We bake all orders fresh and package them maintain their freshness and presentation during transit.
Can I schedule a delivery for a specific date?
Yes, you can request a specific delivery date during checkout. For special occasions, we recommend placing your order at least 10 days in advance.
Do you deliver locally?
Yes! If you live in New York, NY and order products for more than $ 150, then delivery in New York is free. You can also pick up the ordered products yourself.
How far in advance should I place a custom order?
Custom orders should be placed at least two weeks in advance, especially for large events or intricate designs.
Can I cancel or change my order?
Changes or cancellations are allowed within 24 hours of placing your order. After that, your treats may already be in production.
What if my order arrives damaged?
If your order is damaged in transit, contact us within 48 hours with a photo, and we’ll arrange a replacement or partial refund.
Payments
Products and Ingredients
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Can I purchase a gift card?
Yes, digital gift cards are available in various denominations. They’re the perfect way to let someone choose their favorite treats!
Do you offer gluten-free or vegan options?
Yes, we have gluten-free and vegan treats available! Use the filters on our product pages to explore these options.
Can I request specific flavors or designs?
Absolutely! Whether it’s a unique flavor combination or a special theme, we’re happy to create custom treats for you.
Are your cookies and cake pops nut-free?
While some products are nut-free, they are made in a kitchen that processes nuts. Please let us know if you have severe allergies, and we’ll do our best to accommodate.
Account and Support
Refund Policy
Do I need an account to place an order?
No, but creating an account makes it easier to track orders and save your preferences for future purchases.
How can I contact you?
Reach us at support@edibleartbakery.shop or call +1 (929) 598-2410.
Do you accept returns?
Due to the perishable nature of our products, we don’t offer refunds unless there’s an issue with the order. If you have concerns, please contact us immediately.
Do you accept exchanges?
A partial or full refund is possible if the product was delivered to you with damage and you sent a photo confirming this. And also, if there is no time to remake the order and send it again.
Frequently asked questions from our support
What about payment security ?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
When should I receive my shipment?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
What happens to my shipment if I cancel?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
What are some types of projects you enjoy?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
What is included in your service?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
What warranties do i have for my shipments?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
Can i get payment terms?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
Accurate responses to client’s requirments
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
How can i track my shipments?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.
What payment methods are supported?
With any financial product that you buy, it is Important that you know you are getting the best advice from a reputable company as often you will have to provide sensitive information online or over the internet.